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Frequently Asked Questions
Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.
As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you will find answers to common questions our clients ask. Just start by following one of the links below.
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At what resolution should I save my photos and graphics?
Resolution should be set to 300 dpi.
Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.
Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.
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How do I go about getting an estimate from you?
You can use Technigraphics online estimate request form; send an e-mail; FAX; or call us. We may ask a few questions to be sure we understand exactly what you want done, and we'll also ask how you would like to receive your estimate (e-mail, FAX, return phone call).
We also may ask you a few questions about timing -- when you need the quotation and whether the project is "live" or still in planning stages. This helps us schedule our followup with you.
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How long does it take for you to complete my order?
It depends on the complexity of your job. In general, Technigraphics allows one day for each step in the production process. However, you do not have to figure this out. Our customer service representatives will offer a delivery date that conforms to our standards. In most cases, our customers are surprised at how quickly jobs can be produced. Once we have committed to a delivery date, you can be assured your job will be ready as promised.
If your job is complex, our customer service representatives will offer you a timeline that includes all the steps in the production process -- even yours. We have found this is an excellent way to stay on schedule.
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Is white considered a printing color?
Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.
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Tips on how to save your design files
Make them print ready and acceptable for us to print.
COREL DRAW:
Saving your Corel Draw file as an Adobe Illustrator EPS
• Embed all Images
• Convert all your text/copy to outline fonts
• Export as Illustrator EPS
FREEHAND:
• Embed all Images
• Convert all your text/copy to paths
• Export as Illustrator EPS or PDF
PAGEMAKER:
Saving your PageMaker file as an EPS
• Embed all Images
• Convert all your text/copy to outline fonts
• Export your file as an EPS using the below settings:
Postscript Level 2
CMYK Mode
TIFF format and
Binary
PUBLISHER:
You will need to have the full version of Adobe Acrobat PDF. If you don’t please download and use our Adobe Job Ready Program. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
Under File, Print, select Adobe PDF writer
Under Properties select Press Quality and Save your PDF
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What file format should I use when submitting my electronic document for printing?
PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.
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What is a "proof"?
A proof is a way of ensuring that we have followed your instructions for design, layout, typesetting and color. Depending on the complexity of your project, several rounds of proofing may be required. Technigraphics does not proceed to print until you are completely satisfied with your proof and have authorized us to proceed.
We have several ways to provide proofs: soft proofs are PDF (portable document format) files sent to you as an attachment to e-mail or viewed via a link to our web site. Hard proofs may be Faxed to you or you may come to our shop to view them. We recommend soft proofs as you will be able to check color and can easily share the proof with others in your organization who may need to see it.
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What is the Pantone Matching System?
The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.
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Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services area in the Customer Service Section of our website.
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What types of payment does Technigraphics accept?
Technigraphics accepts MasterCard, VISA, Discover and American Express. We also accept Checks, Cash and Charge accounts.
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Why do the printed colors look different from the colors on my screen?
In short, printers and monitors produce colors in different ways.
Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.
When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.
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